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Google calls Drive information loss “mounted,” locks discussion board threads saying in any other case

Google calls Drive information loss “mounted,” locks discussion board threads saying in any other case

2023-12-07 16:34:00

Google calls Drive data loss “fixed,” locks forum threads saying otherwise

Google is coping with its second “lost data” fiasco previously few months. This time, it is Google Drive, which has been mysteriously losing files for some folks. Google acknowledged the problem on November 27, and per week later, it posted what it referred to as a repair.

It would not really feel like Google is describing this difficulty accurately; the corporate nonetheless calls it a “syncing difficulty” with the Drive desktop app variations 84.0.0.0 by way of 84.0.4.0. Syncing issues would solely imply recordsdata do not make it to or from the cloud, and that does not clarify why persons are fully dropping recordsdata. Within the most popular difficulty thread on the Google Drive Group boards, several users describe spreadsheets and paperwork going lacking, which all would have been created and saved within the net interface, not the desktop app, and it is laborious to see how the desktop app might have an effect on that. Many customers peg “Might 2023” because the time paperwork stopped saving. Some say they’ve by no means used the desktop app.

Drive has a number of methods of syncing recordsdata, which complicates any clarification or analysis of what is going on on. Probably the most suspect mode in the entire fiasco is the default “file streaming,” mode which is definitely cloud-first. Recordsdata get eliminated out of your laptop and saved within the cloud, saving area and leaving solely an online hyperlink of their place. Maybe a “syncing” difficulty might take away recordsdata out of your laptop earlier than importing (that also would not clarify the claims of lacking net paperwork, although).

Google nonetheless hasn’t defined what precisely occurred or the way it’s been mounted, however simply studying by way of these directions makes the problem sound somewhat sophisticated. This is not only a easy case of fixing this “syncing” difficulty by transport a brand new model and having everybody’s recordsdata reappear.

Google’s recovery instructions define a number of methods to try to “get better your recordsdata.” One is by way of a brand new secret UI within the Google Drive desktop app model 85.0.13.0 or greater. In the event you maintain shift whereas clicking on the Drive system tray/menu bar icon, you will get a particular debug UI with an choice to “Get better from backups.” Google says, “As soon as restoration is full, you will see a brand new folder in your desktop with the unsynced recordsdata named Google Drive Restoration.” Google would not clarify what this does or the way it works.

Choice No. 2 is shocking: use of the command line to get better recordsdata. The brand new Drive binary comes with flags for ‘–recover_from_account_backups’ and ‘–recover_from_app_data_path’, which tells us a bit about what’s going on. When Google first acknowledged the problem, it warned customers to not delete or transfer Drive’s app information folder. These flags from the restoration course of make it sound like Google hopes your lacking recordsdata shall be within the Drive cache someplace. Google additionally suggests attempting Home windows Backup or macOS Time Machine to search out your recordsdata.

Google locked the problem thread on the Drive Group Boards at 170 replies earlier than it was clear the issue was solved. It is also marking any additional threads as “duplicates” and locking them. Taking away the area to diagnose the problem and talk fixes provides to the sense that Google is extra excited about PR harm management than serving to customers. It additionally would not enable folks to answer to the “resolution” submit, so it is laborious to judge the repair’s efficacy since Google shut down the best avenues for consumer suggestions and assist.

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Of the few replies earlier than Google locked the thread, most urged that Google’s repair didn’t work. One user calls the repair “full BS,” including, “The “resolution” doesn’t work for most individuals.” Another says, “Google Drive DELETED my recordsdata so they don’t seem to be out there for restoration. This “repair” will not be a repair!” There are lots of other reports of the repair not working, and never many who say they acquired their recordsdata again. The concept that Drive would have months-old copies of recordsdata within the app information folder is tough to imagine.

Drive is not only a shopper product, it is also aimed a companies on the lookout for terabytes of file storage, with paid tiers that may be priced into the stratosphere. Drive is a product that may dwell and die by how a lot customers belief it. Bugs will occur, however I might have anticipated Google’s response to align with regular IT downtime procedures: a standing web page with fixed updates and a full postmortem explaining what went unsuitable and the way Google mounted it. As an alternative, we acquired days of silence, locked discussion board posts, and obscure explanations.

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