HP rushes to repair bricked printers after defective firmware replace
HP is working to deal with a nasty firmware replace that has been bricking HP Workplace Jet printers worldwide because it was launched earlier this month.
Whereas HP has but to difficulty a public assertion relating to these ongoing issues affecting a subset of its buyer base, the corporate advised BleepingComputer that it is addressing the blue display screen errors seen by a “restricted quantity” of customers.
“Our groups are working diligently to deal with the blue display screen error affecting a restricted variety of HP OfficeJet Professional 9020e printers,” HP advised BleepingComputer.
“We’re recommending prospects experiencing the error to contact our buyer assist crew for help: https://assist.hp.com.”
Impacted printers embrace HP OfficeJet 902x fashions, together with HP OfficeJet Professional 9022e, HP OfficeJet Professional 9025e, HP OfficeJet Professional 9020eAll-in-One, HP OfficeJet Professional 9025e All-in-One Printer
Affected prospects report that their units show blue screens with “83C0000B” errors on the built-in touchscreen.
Because the points surfaced, multiple threads have been began by folks from the U.S., the U.Okay., Germany, the Netherlands, Australia, Poland, New Zealand, and France who had their printers bricked, some with greater than a dozen pages of reviews.
“HP has no answer right now. Hidden service menu shouldn’t be displaying, and the printer shouldn’t be booting anymore. Solely a blue display screen,” one buyer said.
“I talked to HP Buyer Service they usually advised me they do not have an answer to repair this firmware difficulty, for the time being,” one other added.
Others have said that the one to deal with the problem is to ship the printer for servicing to HP and that “The firmware does not even load partially, it immediately fails… HP remotely bricked our units! Some customers stated that HP could be sending out a substitute.”
Because the buggy replace appears to put in robotically onto Web-connected printers, HP prospects are suggested to disable their units’ Web connection and await a firmware replace to repair the bricking difficulty.
ASUS additionally apologized earlier today for a server-side safety upkeep error that led to a variety of impacted router fashions shedding community connectivity.