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Juniper Help Portal Uncovered Buyer Machine Information – Krebs on Safety

Juniper Help Portal Uncovered Buyer Machine Information – Krebs on Safety

2024-02-09 09:40:18

Till earlier this week, the help web site for networking gear vendor Juniper Networks was exposing doubtlessly delicate info tied to buyer merchandise, together with which units clients purchased, in addition to every product’s guarantee standing, service contracts and serial numbers. Juniper stated it has since fastened the issue, and that the inadvertent knowledge publicity stemmed from a latest improve to its help portal.

Sunnyvale, Calif. primarily based Juniper Networks makes high-powered Web routers and switches, and its merchandise are utilized in among the world’s largest organizations. Earlier this week KrebsOnSecurity heard from a reader chargeable for managing a number of Juniper units, who discovered he might use Juniper’s buyer help portal to seek out machine and help contract info for different Juniper clients.

Logan George is a 17-year-old intern working for a corporation that makes use of Juniper merchandise. George stated he discovered the info publicity earlier this week accidentally whereas looking for help info on a specific Juniper product.

George found that after logging in with an everyday buyer account, Juniper’s help web site allowed him to record detailed details about nearly any Juniper machine bought by different clients. Looking on Amazon.com within the Juniper portal, for instance, returned tens of 1000’s of data. Every report included the machine’s mannequin and serial quantity, the approximate location the place it’s put in, in addition to the machine’s standing and related help contract info.

Info uncovered by the Juniper help portal. Columns not pictured embrace Serial Quantity, Software program Help Reference quantity, Product, Guarantee Expiration Date and Contract ID.

George stated the uncovered help contract info is doubtlessly delicate as a result of it reveals which Juniper merchandise are most certainly to be missing vital safety updates.

“In the event you don’t have a help contract you don’t get updates, it’s so simple as that,” George stated. “Utilizing serial numbers, I might see which merchandise aren’t below help contracts. After which I might slim down the place every machine was despatched via their serial quantity monitoring system, and doubtlessly see all of what was despatched to the identical location. Lots of firms don’t replace their switches fairly often, and understanding what they use permits somebody to know what assault vectors are attainable.”

In a written assertion, Juniper stated the info publicity was the results of a latest improve to its help portal.

“We have been made conscious of an inadvertent challenge that allowed registered customers to our system to entry serial numbers that weren’t related to their account,” the assertion reads. “We acted promptly to resolve this challenge and don’t have any cause to consider right now that any identifiable or private buyer knowledge was uncovered in any manner. We take these issues severely and all the time use these experiences to forestall additional comparable incidents. We’re actively working to find out the foundation explanation for this defect and thank the researcher for bringing this to our consideration.”

The corporate has not but responded to requests for details about precisely when these overly permissive person rights have been launched. Nevertheless, the adjustments might date again to September 2023, when Juniper announced it had rebuilt its buyer help portal.

George instructed KrebsOnSecurity the back-end for Juniper’s help web site seems to be supported by Salesforce, and that Juniper seemingly didn’t have the correct person permissions established on its Salesforce property. In April 2023, KrebsOnSecurity published research displaying {that a} stunning variety of organizations — together with banks, healthcare suppliers and state and native governments — have been leaking personal and delicate knowledge because of misconfigured Salesforce installations.

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Nicholas Weaver, a researcher at College of California, Berkeley’s Worldwide Pc Science Institute (ICSI) and lecturer at UC Davis, stated the complexity layered into trendy tech help portals leaves a lot room for error.

“It is a reminder of how onerous it’s to construct these giant methods like help portals, the place you want to have the ability to handle gazillions of customers with distinct entry roles,” Weaver stated. “One minor screw up there can produce hilarious outcomes.”

Final month, pc maker Hewlett Packard Enterprise announced it might purchase Juniper Networks for $14 billion, reportedly to assist beef up the 100-year-old expertise firm’s synthetic intelligence choices.

Replace, 11:01 a.m. ET: An earlier model of this story quoted George as saying he was in a position to see help info for the U.S. Division of Protection. George has since clarified that whereas one block of machine data he discovered was labeled “Division of Protection,” that report seems to belong to a distinct nation.

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