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Microsoft Groups outage causes connection points, message delays

Microsoft Groups outage causes connection points, message delays

2024-01-26 12:50:44

Microsoft Teams

Microsoft is investigating an ongoing and widespread outage impacting the customers of its Groups communication platform and inflicting connectivity points, login issues, and message delays.

Whereas Redmond continues to be engaged on addressing these ongoing issues, it revealed {that a} networking concern may be the basis explanation for this outage.

“We have recognized a networking concern impacting a portion of the Groups service and we’re performing a failover to remediate influence. Extra data may be discovered underneath TM710344 within the admin middle,” tweeted the official Microsoft account for updates on Microsoft 365 service incidents.

Affected clients have reported login and server connection points, desktop and cell Groups apps freezing on the loading display screen, and message supply issues.

Different stories point out chat historical past not being out there and pictures not displaying in chat, in addition to being left within the ready room after becoming a member of Groups conferences.

Microsoft Teams outage

On impacted techniques, clients see “We have run right into a server error. Some capabilities won’t work proper now however you may proceed to make use of the app” errors.

In accordance with the TM710344 incident report within the Microsoft 365 admin middle, the outage was first acknowledged by Redmond at 10:37 AM EST and it impacts clients throughout North America, Europe, the Center East, and Africa areas.

The outage impacts customers performing a chilly boot, who might not have the ability to log into groups and can see an “oops” web page. It additionally causes customers trying to log into their accounts and unlocking gadgets to see lacking messages.

Different situations skilled by impacted clients can result in:

  • Customers might fail to load messages in channels and chats
  • Customers are unable to view or obtain their media (pictures, movies, audio, name recordings, code snippets)
  • Some messages might expertise delays being despatched
  • Name Recordings would possibly take longer to look in consumer’s OneDrive for Enterprise and SharePoint On-line
  • Bots could also be unable to obtain attachments
  • Sending and receiving learn receipt notifications could also be delayed

“Our evaluate of service telemetry signifies a portion of database infrastructure that facilitates a number of APls is experiencing a networking concern, leading to influence,” Microsoft mentioned.

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“We’re persevering with our investigation to isolate the underlying explanation for the networking concern and develop remediation actions.”

Replace January 26, 12:55 EST: Added TM710344 incident report data.

Replace January 26, 13:28 EST: Microsoft says it is engaged on addressing the server points and is seeing indicators of enchancment.

“We have accomplished the failover within the EMEA area and repair telemetry is exhibiting some enchancment. The failovers for the North and South America areas are ongoing and we proceed to watch,” the corporate tweeted.

Replace January 26, 14:21 EST: Added particulars on extra affected situations shared by Microsoft on the service health portal.



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